For many iPhone users, #images is not working on cellular data after iOS 13 update. Users are receiving an error “Could Not Share Image. The internet connection appears to be offline” when trying to send GIFs in messages using cellular data. #images works fine when wifi is on, the error appears only when cellular data is on. Today in this article I have provided a few workarounds which can help you to get rid of this error until Apple comes up with a fix in a new patch. Let’s start with a few practical scenarios:
Scenario 1: #images Not Working on Cellular After iOS 13 Update
I have an iPhone 7 and just updated it – among other horrible problems, I cannot figure out how to get my gifs to send in messages. If I am on wifi, they work, if not, I get a message saying “Could Not Share Image. The internet connection appears to be offline”. Old suggestions say to go to Cellular and turn on Hashtag images, but that is not an option in my cellular settings.
Source: Apple Community
Scenario 2: Could Not Share Image. The internet connection appears to be offline on Cellular Data
I have an iPhone X, AT&T as a provider and I am experiencing the exact same problem. Works fine while using WIFI, but I get the same message, “Could Not Share Image. The internet connection appears to be offline” when using only cellular data.
Source: Apple Community
Like the above two users, there are many other iPhone users who are facing error “Could Not Share Image” on cellular data. Please follow the steps provided below to get rid of this error. Perform all the steps one by one if some of the steps do not work for you. Before you perform the steps make sure that the correct region is selected on your iPhone, make sure you add the US as your region.
Restart you iPhone
Few users were able to fix the error by a simple restart. Please follow the steps provided below to restart your iPhone:
Steps to restart iPhone 8 or later: Press and release the volume up button and Press and release the volume down button and then press and hold the side button till the Apple logo seen.
On iPhone 7 and iPhone 7 Plus: Press and hold the volume down button and the Sleep or Wake button simultaneously till you see the Apple logo.
For iPhone 6 and other models: Press and hold both the Sleep or Wake button and then the Home button till you see the Apple logo.
Turn on MMS Messaging, If Enabled Try Toggling it off and on
From your Home screen, Go to Settings > select Messages > turn on MMS messaging.
If MMS messaging is already on then toggle it off and then turn it on again. Now try #images.
Add the #images Again
- Launch the Messages app on your iPhone.
- Write a new message.
- From the app drawer, swipe left and tap the … more icon.
- Tap Edit, to remove #images tap on cancel icon.
- Now close the messaging app and then re-add #images.
Update Your Device to the Latest iOS Version
Open Settings > select General, then tap on Software Update.
Try Alternate Keyboard
You can download the GIF or GIPHY keyboard App from the AppStore and you’ll be able to send GIFs and images using #images again on cellular data.
Reset iPhone Settings to Defaults
Opting for Reset All Settings might do the trick and you wouldn’t lose any data.
Open Settings > Select General > and tap Reset.
Reset All Settings: When you select Reset All Settings, it removes all the customized settings and reset the settings to default. This includes a reset of network settings, keyboard dictionary, home screen layout, location, privacy, and Apple Pay cards.
Important Note: Do not select Erase All Content, this will delete all of your content.
Perform Factory Reset
We understand factory reset is a big call to make as it involves data loss but the issue has resolved for almost all the users when they did a factory reset.
Many users did factory reset without restoring the backup and started everything from scratch. First backup your data and try it without restoring the data back and if everything works fine then go ahead with the restoration of the backup. Then check if the issue still persists.
To reset your iPhone, open Settings > tap General > tap Reset, select Erase All Content and Settings. Back up data using the iCloud backup.
Important Note: You will lose all the data on your device when you select Erase All Content and Settings.
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I hope one of the steps provided above helped you to Fix #Images Not Working on Cellular Data on iPhone iOS 13. In case the issue still persists then please let this issue known to Apple by sending your feedback.